Expert Training for Dispatchers by Dispatchers

Our instructors have personally fielded 911 calls and understand the real-world demands dispatchers face. Using lectures, facilitated discussions, video case studies, group activities, and role-playing, we engage participants across learning modalities to instill the strategic communication abilities, crisis management skills, ethical decision-making capabilities, and specialized expertise required to handle emergency situations safely and effectively.

Course topics focused on the needs of dispatchers include:

• Emergency Communication Strategies
• Dispatch Crisis Intervention
• Leadership and Ethics for Telecommunicators
• Wellness and Resiliency for Longevity
• Stress Management for the Communications Center
• And more

At Holguin Training, our goal isn’t just building better individual dispatchers, but more capable, resilient, and effective communications teams. Backed by decades of 911 experience, we equip personnel with strategies and capabilities that transform dispatch center culture and save lives.

Most classes offered are POST-approved and meet the Continuing Professional Training (CPT) requirements for Public Safety Dispatchers.