Refund and Cancellation Policy

Thank you for choosing Holguin Training & Consulting, LLC (HTAC). We understand that schedules change and unforeseen circumstances may require you to cancel a course registration. This Refund and Cancellation Policy outlines the terms governing cancellations, refunds, credits, substitutions, and course cancellations. By registering for any HTAC course or service, you acknowledge and agree to the terms outlined below.

Registration Cancellations, Refunds & Credits

Holguin Training & Consulting, LLC invests significant time and resources into every training program. This includes securing training venues, scheduling instructors, preparing course materials, coordinating travel, and reserving classroom space well in advance of each course.

To ensure we can continue providing high-quality training experiences, the following cancellation policy applies to all in-person training courses.

In-Person Training Courses

Cancellation 30 Days or More Before the Course Start Date

Registrations cancelled 30 calendar days or more before the scheduled start date are eligible for:

  • A full refund of the course registration fee, less any applicable payment processing or invoice fees.
  • Applicable non-refundable fees include:
    • Credit card processing fees
    • Online payment processing fees
    • Invoice processing fees
    • Any third-party transaction fees incurred during registration

Cancellation Less Than 30 Days Before the Course Start Date

Because instructor commitments, travel arrangements, classroom reservations, and course materials have already been finalized, registrations cancelled fewer than 30 calendar days before the course start date are not eligible for a refund or course credit.

This policy applies regardless of:

  • Scheduling conflicts
  • Staffing shortages
  • Illness
  • Vacation
  • Travel issues
  • Administrative errors
  • Any other reason beyond the control of Holguin Training & Consulting, LLC

No exceptions will be made.

Refund Schedule

Cancellation Request

Refund

30 days or more before course

100% refund minus applicable payment processing or invoice fees

Less than 30 days before course

No refund

Online Courses

For self-paced online training, refunds may be requested within 30 days of purchase, provided:

  • Course materials have not been accessed, and
  • No portion of the course has been completed.

Once course materials have been accessed, the registration becomes non-refundable.

Refund Details

Refunds will only be issued to the original method of payment.

Credit Card Payments

Payment processor fees charged at the time of purchase are non-refundable.

Invoice Payments

Any invoice or administrative processing fees are non-refundable.

Refunds will consist of the original registration fee less any applicable processing fees.

Student Substitutions

If a registered participant is unable to attend, another employee from the same agency or organization may attend in their place.

Substitution requests should be submitted as soon as possible before the course begins by contacting Holguin Training & Consulting, LLC.

No-Shows

Participants who fail to attend a scheduled course without prior cancellation are considered No Shows.

No refunds or credits will be issued for No Shows.

Course Eligibility

Certain courses may be limited to specific professions, certifications, or employment classifications.

Holguin Training & Consulting, LLC reserves the right to refuse registration or remove participants who do not meet established eligibility requirements. If eligibility cannot be verified prior to the course, HTAC may cancel the registration and issue a refund at its discretion.

Course Cancellations or Postponements by HTAC

Although every effort is made to conduct each course as scheduled, Holguin Training & Consulting, LLC reserves the right to postpone, reschedule, relocate, or cancel any training program due to circumstances including, but not limited to:

  • Low enrollment
  • Instructor illness or emergency
  • Venue availability
  • Severe weather
  • Natural disasters
  • Government restrictions
  • Public safety emergencies
  • Other unforeseen circumstances

If HTAC cancels a course, registered participants may choose one of the following:

  • Transfer to another scheduled course
  • Receive course credit toward a future HTAC training program
  • Receive a full refund of all registration fees paid

HTAC is not responsible for travel expenses, lodging costs, lost wages, airline fees, or any incidental expenses resulting from a course cancellation or postponement.

Venue or Instructor Changes

Occasionally, course locations, classroom assignments, or instructors may change.

Such changes do not constitute a course cancellation and do not qualify participants for refunds.

Outstanding Invoices

Invoices not paid by the stated due date may be subject to cancellation of the registration.

Holguin Training & Consulting, LLC reserves the right to assess reasonable late fees on overdue invoices where permitted by law and as stated on the invoice.

Questions

If you have questions regarding this Refund & Cancellation Policy, please contact:

Holguin Training & Consulting, LLC

Email: info@holguintraining.com

Website: www.holguintraining.com

Last Revised: July 30, 2026