DISPATCH CRISIS INTERVENTION | 360 - Apr 22-24, 2025 Commerce, CA

Holguin Training & Consulting, LLC presents the Dispatch Crisis Intervention 360 course, a 24-hour POST-approved training certified for the Perishable Skills Program (PSP) in Strategic Communication. This immersive training, designed specifically for emergency call-takers and dispatchers (sworn or civilian), prepares participants to handle calls involving mental health crises effectively, with skills to positively influence outcomes.

Course Highlights:

Expert Instruction: Led by an experienced law enforcement dispatcher and a licensed mental health clinician, this three-day program offers a balanced approach to both tactical communication skills and mental health insights. Together, the instructors bring real-world expertise and clinical knowledge to ensure participants gain practical skills grounded in psychological understanding.

Targeted Learning: The curriculum was developed through extensive research, including expert interviews, surveys, curriculum reviews, and literature analysis, identifying critical needs for dispatchers. These findings drive the course design, making it uniquely effective in preparing dispatchers to recognize and respond to mental health crises with confidence.

Wellness and Resiliency Focus: Beyond intervention techniques, the course emphasizes dispatcher wellness. Students will learn strategies to manage the psychological, emotional, and physiological toll of their roles, with methods to de-escalate personal stress. Participants will also develop personalized wellness plans, equipping them with tools to support their mental and physical well-being long-term.

Topics Covered:

• Detecting signs of mental illness
• Managing callers in crisis
• De-escalation techniques
• Suicidal callers
• Addressing mental health issues among veterans

Building dispatcher resilience and wellness

This program provides essential tools for dispatchers to enhance their resilience, manage high-stakes calls involving mental health, and safeguard their own wellness—ensuring they’re better prepared for the demands of their profession.

Course dates:

April 22-24, 2025 - LA HIDTA - Commerce, CA

Only 30 seats available!!! 

Contact us to arrange invoice billing ($15 fee applies)