HTAC 911-to-988 15-Point Agency Readiness Assessment

Price: $79 | Single-Agency Digital License

Is your agency ready for 911-to-988 diversion?

Before developing policy, training personnel, or transferring a single caller, agencies need to understand whether the operational foundation is in place.

The HTAC 911-to-988 Diversion: 15-Point Agency Readiness Assessment provides law enforcement executives, emergency communications leaders, and implementation teams with a structured framework for evaluating organizational readiness and identifying gaps requiring attention before implementation.

Full product description

911-to-988 diversion can provide public safety agencies with an additional response pathway for appropriate behavioral-health crisis calls—but successful implementation requires much more than establishing a transfer number.

Agencies must consider policy, legal review, emergency communications procedures, behavioral-health partnerships, eligibility and exclusion criteria, technology, training, supervision, documentation, quality assurance, and program evaluation.

The 15-Point Agency Readiness Assessment provides a structured starting point for that process.

Rather than prescribing how an agency must operate, the assessment helps leadership determine what decisions need to be made locally before implementing a diversion program.

This resource helps agencies evaluate:

• Executive and organizational readiness
• Legal and risk-management review
• Policy development
• Stakeholder involvement
• 988/crisis-provider coordination
• Agency-defined eligibility and exclusion criteria
• Emergency communications procedures
• Transfer and escalation processes
• CAD and technology requirements
• Dispatcher and supervisor training
• and more!

What You'll Receive

Digital PDF download containing:

• 15-point readiness assessment
• Agency planning considerations
• Readiness scoring framework
• Priority-gap identification
• Executive planning questions
• Agency action-planning space
• Implementation considerations
• Agency responsibility and legal disclaimer language

Who It's For

Designed for law enforcement agencies, public safety answering points, emergency communications centers, behavioral-health/public-safety partnerships, and government organizations considering 911-to-988 diversion.

Before building your program, determine whether your agency is ready.

License Notice: Purchase grants the purchasing agency or organization a limited license to use this product for its own internal planning and implementation purposes. Purchase does not transfer ownership of the underlying intellectual property. Materials may not be resold, commercially redistributed, publicly posted, shared with unrelated organizations, or incorporated into third-party commercial training or consulting services without written authorization from Holguin Training & Consulting, LLC.