911 to 988 Executive Planning Guide

Turn the concept of 911-to-988 diversion into a clear, actionable strategy.

The HTAC 911-to-988 Diversion Executive Planning Guide is designed for law enforcement executives, emergency communications leaders, and implementation teams preparing to develop a responsible, agency-specific 911-to-988 diversion program.

This comprehensive guide walks leadership through the critical decisions that should be addressed before policy development, personnel training, or program launch. Rather than prescribing a one-size-fits-all protocol, it provides a structured planning framework that allows each agency to develop a program around its own operational environment, legal requirements, available resources, technology, and local 988/crisis-system capabilities.

The Executive Planning Guide addresses:

• Executive leadership and program governance
• Strategic goals and desired outcomes
• Stakeholder identification and responsibilities
• Legal, policy, and risk-management considerations
• Agency-specific eligibility and exclusion criteria
• 911-to-988 transfer and operational workflows
• Crisis-provider coordination
• CAD, technology, and documentation considerations
• Dispatcher and supervisor preparation
• Quality assurance and performance measurement
• Pilot implementation planning
• 30/60/90-day program evaluation
• Executive authorization and pre-launch readiness

The guide also includes practical worksheets, decision points, planning tools, and implementation considerations to help leadership identify unresolved issues, assign responsibility, document decisions, and establish a roadmap toward implementation.

Built for Agency-Specific Planning

Every jurisdiction is different. This guide does not establish a universal 911-to-988 protocol. Instead, it helps your organization ask the right questions and make informed decisions based on its own policies, legal guidance, operational requirements, staffing, technology, and behavioral-health resources.

Digital Download | Single-Agency License

Price - $149

Plan with purpose. Implement with confidence.