HTAC 911-to-988 Diversion: Complete Agency Implementation Bundle

From initial readiness assessment to implementation and workforce preparation—one comprehensive system for developing an agency-specific 911-to-988 diversion program.

Implementing 911-to-988 diversion requires more than a policy, checklist, or training class. Agencies must first determine whether they are ready, establish executive direction, develop an operational framework, prepare personnel, coordinate with crisis-system partners, launch carefully, and evaluate whether the program is working as intended.

The HTAC 911-to-988 Diversion: Complete Agency Implementation Bundle brings together all four HTAC diversion resources into one comprehensive package designed to guide law enforcement agencies and emergency communications centers through the entire process:

ASSESS → PLAN → BUILD → IMPLEMENT & TRAIN

Rather than prescribing a one-size-fits-all model, the bundle provides a structured framework for developing a diversion program around your agency's policies, legal guidance, operational requirements, staffing, technology, community resources, and local 988/crisis-system capabilities.

One System. Four Stages.

01 | ASSESS

15-Point Agency Readiness Assessment

Before developing the program, determine whether the necessary organizational foundation exists.

The assessment helps your agency evaluate critical areas such as:

• Executive and organizational readiness
• Legal and risk-management considerations
• Policy preparedness
• Stakeholder involvement
• 988/crisis-provider coordination
• Eligibility and exclusion considerations
• Emergency communications procedures
• Technology and CAD readiness
• Dispatcher and supervisor preparation
• Quality assurance and performance measurement
• Pilot readiness

Use the assessment to identify strengths, gaps, unresolved issues, and implementation priorities before moving forward.

Individual Value: $79

02 | PLAN

Executive Planning Guide

Once readiness has been evaluated, leadership needs a strategy.

The Executive Planning Guide helps agency leaders address the decisions necessary to establish the direction of the program, including:

• Executive ownership and governance
• Strategic objectives
• Stakeholder responsibilities
• Legal, policy, and risk considerations
• Agency-specific eligibility and exclusion frameworks
• Operational decision authority
• 911-to-988 workflows
• Crisis-provider coordination
• Technology and documentation
• Training preparation
• Pilot planning
• Performance measurement
• Executive authorization

Structured worksheets, decision points, and planning tools help turn identified readiness gaps into an organized implementation strategy.

Individual Value: $149

03 | BUILD

Agency Implementation Toolkit

Turn executive decisions into an operational framework.

The Agency Implementation Toolkit provides practical resources to help implementation teams develop and document the components of the agency's diversion program.

Resources address:

• Implementation governance
• Stakeholder responsibility
• Current-state and gap analysis
• Policy development
• Risk identification
• Eligibility and exclusion development
• Operational workflows
• Transfer protocols
• Failed-transfer and escalation procedures
• 988/crisis-provider capabilities
• CAD and technology planning
• Documentation
• Training readiness
• Pilot implementation
• Go-live preparation
• Quality assurance
• 30/60/90-day evaluation
• Change control and continuous improvement

Individual Value: $299

04 | IMPLEMENT & TRAIN

Agency Implementation Package & Training Materials

With the operational framework established, prepare the personnel responsible for putting it into practice.

This package provides implementation and workforce-preparation resources addressing:

• Dispatcher training
• Supervisor preparation
• Scenario-based training
• Crisis communication
• Agency-approved screening procedures
• Eligibility and exclusion application
• Transfer procedures
• Failed transfers
• Changing circumstances
• Documentation
• Knowledge assessment
• Practical skills evaluation
• Competency assessment
• Pilot launch
• Operational issue tracking
• Diverted-call QA review
• Executive performance measurement
• Program evaluation
• Training change control

Training materials are designed to be customized to reflect the purchasing agency's approved policies, procedures, protocols, technology, and local crisis-response system.

Individual Value: $795

Everything Your Agency Needs to Move From Concept Toward Implementation

Instead of purchasing isolated resources and trying to determine how they fit together, the Complete Agency Implementation Bundle provides a progressive implementation pathway:

ASSESS
Are we ready?

↓

PLAN
What decisions must leadership make?

↓

BUILD
How will our agency's program operate?

↓

IMPLEMENT & TRAIN
How do we prepare our people, launch the program, and evaluate performance?

Each stage builds upon the previous one, allowing your agency to approach implementation systematically rather than beginning with training or policy before the underlying operational decisions have been made.

Complete Bundle Pricing

15-Point Agency Readiness Assessment — $79 value
Executive Planning Guide — $149 value
Agency Implementation Toolkit — $299 value
Agency Implementation Package & Training Materials — $795 value

Total Individual Value: $1,322

Bundle Price: $1000

Save $322

One purchase gives your organization access to the complete HTAC 911-to-988 implementation resource system under a Single-Agency License.

Who It's For

The Complete Agency Implementation Bundle is designed for:

Law Enforcement Agencies • Sheriff's Departments • Police Departments • Public Safety Answering Points (PSAPs) • Emergency Communications Centers • Dispatch Managers & Supervisors • Behavioral-Health/Co-Response Programs • Training Units • Policy & Risk Personnel • Executive Leadership • 911-to-988 Implementation Teams

It is particularly well suited for agencies that want to develop their own locally approved diversion program while following a structured implementation process from initial assessment through pilot evaluation.

Built Around Your Agency—not Someone Else's Protocol

There is no universal 911-to-988 diversion model appropriate for every jurisdiction.

HTAC resources do not dictate which calls your agency must divert or establish universal eligibility, exclusion, screening, emergency-response, or transfer criteria.

Instead, the bundle provides the framework, questions, worksheets, planning tools, implementation resources, and training-development materials necessary for your agency to make and document those decisions based on its own legal guidance, policies, operational requirements, risk considerations, staffing, technology, community resources, and local 988/crisis-system capabilities.

Your agency maintains control over the final program.

Want HTAC to Help You Implement It?

The tools provide the framework. HTAC can help your agency put it into practice.

For agencies that want additional assistance, HTAC provides agency-specific 911-to-988 consultation, program development, implementation support, and training services.

Consultation services may include:

• Agency readiness and gap analysis
• Executive planning and stakeholder facilitation
• Program development
• Policy and workflow development support
• Eligibility and exclusion framework development
• 988/crisis-provider coordination
• Operational process development
• Dispatcher and supervisor training customization
• Scenario development
• Pilot implementation support
• Quality assurance and performance measurement
• 30/60/90-day program evaluation
• Program refinement and continuous improvement

Whether your agency needs assistance with a specific stage or support throughout the implementation process, HTAC consultation can be tailored to your organization's needs.

Request a Consultation →

info@holguintraining.com

Product Details

Four Comprehensive Digital Resources
Digital Download
Single-Agency License
Immediate Electronic Delivery After Purchase

ASSESS. PLAN. BUILD. IMPLEMENT & TRAIN.

A comprehensive framework for taking your agency's 911-to-988 diversion initiative from concept toward operational implementation.

License Notice

Purchase grants the purchasing agency or organization a limited, non-exclusive Single-Agency License to use the included materials for authorized internal planning, program development, implementation, and workforce-preparation purposes consistent with the applicable license terms.

Purchase does not transfer ownership of HTAC intellectual property and does not automatically grant an unrestricted commercial, sublicensing, third-party training, or redistribution license.

Materials may not be resold, sublicensed, commercially redistributed, publicly posted, shared with unrelated agencies or organizations, or used to provide commercial training or consulting services to third parties without written authorization from Holguin Training & Consulting, LLC.

The materials are provided for educational, organizational-planning, program-development, implementation, and training-development purposes. They do not constitute legal, medical, behavioral-health, or clinical advice and do not establish a universal 911-to-988 operational protocol.

Each agency remains responsible for obtaining appropriate review and for developing, approving, and implementing its own policies, procedures, eligibility and exclusion criteria, emergency-response requirements, transfer protocols, training standards, technology configuration, documentation requirements, and operational decisions.

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