{"product_id":"dispatch-crisis-intervention-360-august-28-2026","title":"DISPATCH CRISIS INTERVENTION | 360 - August 28, 2026","description":"\u003cp\u003e\u003cspan class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"\u003eHolguin Training \u0026amp; Consulting, LLC\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003epresents the Dispatch Crisis Intervention 360 course, an 8-hour POST-approved training certified for the Perishable Skills Program (PSP) in Strategic Communication. This immersive training, designed specifically for emergency call-takers and dispatchers (sworn or civilian), prepares participants to handle calls involving mental health crises effectively, with skills to positively influence outcomes.\u003c\/p\u003e\n\u003cp\u003eCourse Highlights:\u003c\/p\u003e\n\u003cp\u003eExpert Instruction: Led by an experienced law enforcement dispatcher and master instructor, this course offers a balanced approach to both tactical communication skills and mental health insights. The instructor brings real-world expertise and knowledge to ensure participants gain practical skills grounded in psychological understanding.\u003c\/p\u003e\n\u003cp\u003eTargeted Learning: The curriculum was developed through extensive research, including expert interviews, surveys, curriculum reviews, and literature analysis, identifying critical needs for dispatchers. These findings drive the course design, making it uniquely effective in preparing dispatchers to recognize and respond to mental health crises with confidence.\u003c\/p\u003e\n\u003cp\u003eWellness and Resiliency Focus: Beyond intervention techniques, the course emphasizes dispatcher wellness. Students will learn strategies to manage the psychological, emotional, and physiological toll of their roles, with methods to de-escalate personal stress. Participants will also develop personalized wellness plans, equipping them with tools to support their mental and physical well-being long-term.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eTopics Covered:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDetecting signs of mental illness\u003c\/li\u003e\n\u003cli\u003eManaging callers in crisis\u003c\/li\u003e\n\u003cli\u003eDe-escalation techniques\u003c\/li\u003e\n\u003cli\u003eHandling suicidal callers\u003c\/li\u003e\n\u003cli\u003eDispatcher resilience and wellness \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eBuilding dispatcher resilience and wellness\u003c\/p\u003e\n\u003cp\u003eThis program provides essential tools for dispatchers to enhance their resilience, manage high-stakes calls involving mental health, and safeguard their own wellness—ensuring they’re better prepared for the demands of their profession.\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"\u003eCourse date:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"\u003eFriday, August 28, 2026\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"\u003eLocation:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eLA HIDTA\u003cbr\u003e5801 E Slauson Ave\u003cbr\u003eCommerce, CA. 90040\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"\u003ePOST CCN: 6507-12429\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"\u003eContact us to arrange invoice billing ($15 fee applies)\u003c\/span\u003e\u003c\/p\u003e","brand":"Holguin Training \u0026 Consulting, LLC","offers":[{"title":"Default Title","offer_id":47503585444007,"sku":null,"price":149.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0658\/6151\/7479\/files\/rn-image_picker_lib_temp_78e975cb-5911-4f49-9116-5cf2d2b2685a.png?v=1778733884","url":"https:\/\/holguintraining.com\/products\/dispatch-crisis-intervention-360-august-28-2026","provider":"Holguin Training \u0026 Consulting, LLC","version":"1.0","type":"link"}