{"product_id":"agency-implementation-package-training-materials","title":"Agency Implementation Package \u0026 Training Materials","description":"\u003cp class=\"PDq2pG_selectionAnchorContainer\"\u003e\u003cstrong\u003eMove from program development to operational implementation, workforce preparation, and pilot launch.\u003c\/strong\u003e\u003cspan class=\"PDq2pG_selectionAnchor\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eHTAC 911-to-988 Diversion: Agency Implementation Package \u0026amp; Training Materials\u003c\/strong\u003e is designed for law enforcement agencies and emergency communications centers that are ready to move beyond planning and begin preparing their organization, personnel, supervisors, and systems for implementation.\u003c\/p\u003e\n\u003cp\u003eDeveloping a diversion program is only part of the process. Personnel must understand how the program works. Supervisors must be prepared to support complex decisions. Transfer procedures must be established and tested. Training must reflect actual agency policy. And leadership needs a process for evaluating whether the program is operating safely, consistently, and as intended.\u003c\/p\u003e\n\u003cp\u003eThis comprehensive package brings those elements together into an integrated framework designed to help agencies move from \u003cstrong\u003eprogram development to workforce preparation, controlled pilot implementation, quality assurance, and ongoing evaluation.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eRather than imposing a universal protocol, the package is designed to be \u003cstrong\u003ecustomized around the purchasing agency's approved policies, procedures, eligibility and exclusion criteria, technology, documentation requirements, and local 988\/crisis-system capabilities.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eAgency Implementation Resources\u003c\/h3\u003e\n\u003cp\u003eThe package includes practical implementation resources addressing:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExecutive governance and program oversight\u003c\/li\u003e\n\u003cli\u003eStakeholder roles and responsibilities\u003c\/li\u003e\n\u003cli\u003eLegal, policy, and risk-development considerations\u003c\/li\u003e\n\u003cli\u003eAgency-specific eligibility and exclusion framework development\u003c\/li\u003e\n\u003cli\u003eOperational workflows\u003c\/li\u003e\n\u003cli\u003e911-to-988 transfer procedures\u003c\/li\u003e\n\u003cli\u003eFailed-transfer and escalation procedures\u003c\/li\u003e\n\u003cli\u003e988\/crisis-provider coordination\u003c\/li\u003e\n\u003cli\u003eCAD and technology considerations\u003c\/li\u003e\n\u003cli\u003eDocumentation requirements\u003c\/li\u003e\n\u003cli\u003ePilot implementation\u003c\/li\u003e\n\u003cli\u003eQuality assurance and continuous improvement\u003c\/li\u003e\n\u003cli\u003eProgram evaluation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eDispatcher Training Framework\u003c\/h3\u003e\n\u003cp\u003eThe package provides a customizable instructional framework addressing:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePurpose and scope of 911-to-988 diversion\u003c\/li\u003e\n\u003cli\u003eUnderstanding the complementary roles of 911 and 988\u003c\/li\u003e\n\u003cli\u003eDispatcher responsibilities and limitations\u003c\/li\u003e\n\u003cli\u003eCrisis communication and rapport\u003c\/li\u003e\n\u003cli\u003eAgency-required emergency screening\u003c\/li\u003e\n\u003cli\u003eAgency-approved eligibility and exclusion criteria\u003c\/li\u003e\n\u003cli\u003eIntroducing the transfer to callers\u003c\/li\u003e\n\u003cli\u003eCompleting the agency-approved transfer process\u003c\/li\u003e\n\u003cli\u003eFailed transfers and alternative response pathways\u003c\/li\u003e\n\u003cli\u003eRecognizing changing circumstances\u003c\/li\u003e\n\u003cli\u003eDocumentation requirements\u003c\/li\u003e\n\u003cli\u003eScenario-based application\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eSupervisor Preparation\u003c\/h3\u003e\n\u003cp\u003eSupervisors play a critical role in supporting personnel and maintaining consistency during implementation.\u003c\/p\u003e\n\u003cp\u003eSupervisor resources address:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePolicy interpretation and application\u003c\/li\u003e\n\u003cli\u003eComplex or ambiguous situations\u003c\/li\u003e\n\u003cli\u003eExceptions and escalation\u003c\/li\u003e\n\u003cli\u003eFailed-transfer decisions\u003c\/li\u003e\n\u003cli\u003eChanging circumstances\u003c\/li\u003e\n\u003cli\u003eCritical incidents\u003c\/li\u003e\n\u003cli\u003eDispatcher coaching and remediation\u003c\/li\u003e\n\u003cli\u003eQuality assurance\u003c\/li\u003e\n\u003cli\u003eCrisis-provider and operational issues\u003c\/li\u003e\n\u003cli\u003eIdentifying policy, training, technology, or system problems\u003c\/li\u003e\n\u003cli\u003eProgram feedback and continuous improvement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eScenario-Based Training\u003c\/h3\u003e\n\u003cp\u003eThe package includes customizable scenarios that allow personnel to practice applying agency-approved procedures to realistic situations involving:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEmotional and behavioral-health crises\u003c\/li\u003e\n\u003cli\u003eSuicide concerns\u003c\/li\u003e\n\u003cli\u003eWeapon information\u003c\/li\u003e\n\u003cli\u003eThird-party callers\u003c\/li\u003e\n\u003cli\u003eRequests for law enforcement response\u003c\/li\u003e\n\u003cli\u003eBehavioral-health complaints involving medical symptoms\u003c\/li\u003e\n\u003cli\u003eProvider unavailability\u003c\/li\u003e\n\u003cli\u003eFailed transfers\u003c\/li\u003e\n\u003cli\u003eChanging circumstances\u003c\/li\u003e\n\u003cli\u003eCrisis-provider recontact with 911\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eScenarios are designed to be modified to reflect the purchasing agency's actual policies, resources, procedures, and local operating environment.\u003c\/p\u003e\n\u003ch3\u003eKnowledge, Skills \u0026amp; Competency Assessment\u003c\/h3\u003e\n\u003cp\u003eImplementation should involve more than simply presenting information.\u003c\/p\u003e\n\u003cp\u003eThe package includes tools to help agencies evaluate whether personnel can appropriately apply their approved procedures, including:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eKnowledge assessment\u003c\/li\u003e\n\u003cli\u003ePractical skills evaluation\u003c\/li\u003e\n\u003cli\u003eDispatcher competency assessment\u003c\/li\u003e\n\u003cli\u003eScenario-based evaluation\u003c\/li\u003e\n\u003cli\u003eSupervisor review considerations\u003c\/li\u003e\n\u003cli\u003eCoaching and remediation opportunities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePilot Implementation \u0026amp; Go-Live Resources\u003c\/h3\u003e\n\u003cp\u003ePrepare your organization for a controlled launch with resources addressing:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePre-launch readiness\u003c\/li\u003e\n\u003cli\u003eGo-live checklist\u003c\/li\u003e\n\u003cli\u003eDispatcher and supervisor preparation\u003c\/li\u003e\n\u003cli\u003ePre-shift pilot briefing\u003c\/li\u003e\n\u003cli\u003eDaily pilot review\u003c\/li\u003e\n\u003cli\u003eOperational issue tracking\u003c\/li\u003e\n\u003cli\u003eFailed-transfer review\u003c\/li\u003e\n\u003cli\u003eTechnology and partner issues\u003c\/li\u003e\n\u003cli\u003eCorrective-action tracking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eQuality Assurance \u0026amp; Program Evaluation\u003c\/h3\u003e\n\u003cp\u003eImplementation doesn't end when the program goes live.\u003c\/p\u003e\n\u003cp\u003eThe package includes tools to support ongoing oversight and continuous improvement, including:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDiverted-call QA review\u003c\/li\u003e\n\u003cli\u003ePilot issue tracking\u003c\/li\u003e\n\u003cli\u003eExecutive performance dashboard\u003c\/li\u003e\n\u003cli\u003eDocumentation review\u003c\/li\u003e\n\u003cli\u003eTraining and policy issue identification\u003c\/li\u003e\n\u003cli\u003e30\/60\/90-day program evaluation\u003c\/li\u003e\n\u003cli\u003eCorrective-action tracking\u003c\/li\u003e\n\u003cli\u003eTraining change control\u003c\/li\u003e\n\u003cli\u003eProgram refinement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBuilt for Agency-Specific Implementation\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eThere is no one-size-fits-all 911-to-988 diversion protocol.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis package provides an \u003cstrong\u003eimplementation and training-development framework\u003c\/strong\u003e rather than a universal operational directive.\u003c\/p\u003e\n\u003cp\u003eBefore operational use, agencies should customize the materials to reflect their approved policies, procedures, eligibility and exclusion criteria, emergency-response requirements, transfer processes, supervisory requirements, CAD configuration, documentation standards, and local 988\/crisis-provider capabilities.\u003c\/p\u003e\n\u003cp\u003eThe purchasing agency retains responsibility for reviewing and approving its final operational model and agency-specific training.\u003c\/p\u003e\n\u003ch3\u003eWho It's For\u003c\/h3\u003e\n\u003cp\u003eDesigned for:\u003c\/p\u003e\n\u003cp\u003eLaw Enforcement Agencies • Sheriff's Departments • Police Departments • Public Safety Answering Points (PSAPs) • Emergency Communications Centers • Dispatch Managers \u0026amp; Supervisors • Behavioral-Health\/Co-Response Programs • Training Units • 911-to-988 Implementation Teams\u003c\/p\u003e\n\u003ch3\u003eWant the Complete 911-to-988 Implementation System?\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eDon't start at implementation. Build the foundation first.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eHTAC 911-to-988 Diversion Complete Agency Implementation Bundle\u003c\/strong\u003e brings together all four HTAC resources into one comprehensive system designed to take your organization through the entire process:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eASSESS\u003c\/strong\u003e — 15-Point Agency Readiness Assessment\u003cbr\u003eIdentify organizational readiness, implementation gaps, and issues requiring attention.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePLAN\u003c\/strong\u003e — Executive Planning Guide\u003cbr\u003eEstablish executive direction, governance, stakeholders, risk considerations, partnerships, and implementation strategy.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBUILD\u003c\/strong\u003e — Agency Implementation Toolkit\u003cbr\u003eDevelop the operational framework, policies, workflows, transfer processes, technology planning, pilot structure, and QA\/QI system.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIMPLEMENT \u0026amp; TRAIN\u003c\/strong\u003e — Agency Implementation Package \u0026amp; Training Materials\u003cbr\u003ePrepare personnel and supervisors, conduct scenario-based training, assess competency, launch the pilot, and evaluate performance.\u003c\/p\u003e\n\u003ch3\u003eGet All Four \u0026amp; Save\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eIndividual Product Value: $1,322\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eComplete Agency Implementation Bundle: $1000\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eYour Agency Saves $322\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eInstead of purchasing the Implementation Package alone for \u003cstrong\u003e$795\u003c\/strong\u003e, add the Readiness Assessment, Executive Planning Guide, and Implementation Toolkit for just \u003cstrong\u003e$205 more\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/holguintraining.com%20%E2%80%BA%20products%20%E2%80%BA%20911-to-988-diversion-complete-agency-implementation-bundle\" title=\"Bundle\"\u003e\u003cstrong\u003eView the Complete Agency Implementation Bundle →\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eNeed Professional Implementation Assistance?\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eEvery agency is different. Your 911-to-988 diversion program should be too.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHTAC also provides agency-specific consultation and implementation assistance for organizations seeking professional support with program development, stakeholder facilitation, policy and workflow development, 988\/crisis-provider coordination, dispatcher and supervisor training, pilot implementation, quality assurance, and program evaluation.\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/holguintraining.com\/pages\/contact\" title=\"Contact\"\u003e\u003cstrong\u003eRequest a Consultation →\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eProduct Details\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eDigital PDF Download\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eSingle-Agency Implementation License\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eImmediate Electronic Delivery After Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop the program. Prepare your people. Implement with purpose.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eLicense Notice\u003c\/h3\u003e\n\u003cp\u003ePurchase grants the purchasing agency or organization a \u003cstrong\u003elimited, non-exclusive Single-Agency Implementation License\u003c\/strong\u003e for authorized internal implementation and workforce-preparation purposes. Purchase does not transfer ownership of HTAC intellectual property or automatically grant an unrestricted commercial, sublicensing, or third-party training license.\u003c\/p\u003e\n\u003cp\u003eMaterials may not be resold, sublicensed, commercially redistributed, publicly posted, shared with unrelated agencies or organizations, or used to provide commercial training or consulting services to third parties without written authorization from \u003cstrong\u003eHolguin Training \u0026amp; Consulting, LLC\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eThis package is provided for educational, organizational-planning, implementation, and training-development purposes. It does not constitute legal, medical, behavioral-health, or clinical advice and does not establish a universal 911-to-988 operational protocol. Each agency remains responsible for reviewing and approving its policies, procedures, eligibility and exclusion criteria, emergency-response requirements, transfer protocols, training standards, and operational decisions.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e© 2026 Holguin Training \u0026amp; Consulting, LLC. All Rights Reserved.\u003c\/strong\u003e\u003c\/p\u003e","brand":"Holguin Training \u0026 Consulting, LLC","offers":[{"title":"Default Title","offer_id":51249514807463,"sku":null,"price":795.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0658\/6151\/7479\/files\/911_TO_988_AGENCY.png?v=1787527882","url":"https:\/\/holguintraining.com\/products\/agency-implementation-package-training-materials","provider":"Holguin Training \u0026 Consulting, LLC","version":"1.0","type":"link"}