{"product_id":"911-to-988-implementation-toolkit","title":"911 to 988 Implementation Toolkit","description":"\u003cp class=\"PDq2pG_selectionAnchorContainer\"\u003e\u003cstrong\u003eTurn your agency’s 911-to-988 diversion strategy into an actionable implementation framework.\u003c\/strong\u003e\u003cspan class=\"PDq2pG_selectionAnchor\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eHTAC 911-to-988 Diversion: Agency Implementation Toolkit\u003c\/strong\u003e is designed for law enforcement agencies and emergency communications centers that are ready to move beyond planning and begin \u003cstrong\u003ebuilding the operational foundation of an agency-specific diversion program\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eSuccessful implementation requires much more than deciding which calls may be appropriate for transfer to 988. Agencies must translate executive decisions into policies, procedures, workflows, partnerships, technology requirements, training plans, documentation standards, quality-assurance processes, and measurable implementation objectives.\u003c\/p\u003e\n\u003cp\u003eThe Agency Implementation Toolkit provides the \u003cstrong\u003epractical worksheets, checklists, planning frameworks, and implementation tools\u003c\/strong\u003e needed to organize those decisions and move your agency from \u003cstrong\u003ePLAN to BUILD\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eRather than prescribing a universal diversion protocol, the toolkit helps your organization develop a program around its own policies, operational requirements, legal guidance, staffing, technology, available resources, and local 988\/crisis-system capabilities.\u003c\/p\u003e\n\u003ch3\u003eWhat's Included\u003c\/h3\u003e\n\u003cp\u003eThe toolkit provides practical implementation resources addressing:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eImplementation governance and project charter\u003c\/li\u003e\n\u003cli\u003eStakeholder identification and responsibility planning\u003c\/li\u003e\n\u003cli\u003eCurrent-state assessment and gap analysis\u003c\/li\u003e\n\u003cli\u003eLegal, policy, and risk-management considerations\u003c\/li\u003e\n\u003cli\u003ePolicy development framework\u003c\/li\u003e\n\u003cli\u003eAgency risk register\u003c\/li\u003e\n\u003cli\u003eAgency-specific eligibility criteria development\u003c\/li\u003e\n\u003cli\u003eExclusion and emergency criteria development\u003c\/li\u003e\n\u003cli\u003eOperational decision authority\u003c\/li\u003e\n\u003cli\u003e911-to-988 diversion workflow development\u003c\/li\u003e\n\u003cli\u003eTransfer protocol planning\u003c\/li\u003e\n\u003cli\u003eFailed-transfer and escalation procedures\u003c\/li\u003e\n\u003cli\u003e988\/crisis-provider capability assessment\u003c\/li\u003e\n\u003cli\u003ePartner roles and responsibilities\u003c\/li\u003e\n\u003cli\u003eCAD and technology planning\u003c\/li\u003e\n\u003cli\u003eDocumentation requirements\u003c\/li\u003e\n\u003cli\u003eDispatcher training readiness\u003c\/li\u003e\n\u003cli\u003eSupervisor preparation\u003c\/li\u003e\n\u003cli\u003ePilot implementation planning\u003c\/li\u003e\n\u003cli\u003eGo-live readiness\u003c\/li\u003e\n\u003cli\u003eDaily pilot review\u003c\/li\u003e\n\u003cli\u003eQuality assurance and diverted-call review\u003c\/li\u003e\n\u003cli\u003eExecutive performance measurement\u003c\/li\u003e\n\u003cli\u003e30\/60\/90-day evaluation\u003c\/li\u003e\n\u003cli\u003eChange control and continuous improvement\u003c\/li\u003e\n\u003cli\u003eComprehensive implementation master checklist\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePractical Tools for the Implementation Team\u003c\/h3\u003e\n\u003cp\u003eThis toolkit is designed to help your agency move from discussion to documented action by providing structured resources to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAssign implementation responsibilities\u003c\/li\u003e\n\u003cli\u003eIdentify unresolved operational issues\u003c\/li\u003e\n\u003cli\u003eDocument agency decisions\u003c\/li\u003e\n\u003cli\u003eDevelop agency-specific policies and workflows\u003c\/li\u003e\n\u003cli\u003eEstablish locally approved eligibility and exclusion frameworks\u003c\/li\u003e\n\u003cli\u003eDefine transfer and escalation procedures\u003c\/li\u003e\n\u003cli\u003eEvaluate local 988\/crisis-provider capabilities\u003c\/li\u003e\n\u003cli\u003ePrepare CAD and technology requirements\u003c\/li\u003e\n\u003cli\u003eIdentify dispatcher and supervisor training needs\u003c\/li\u003e\n\u003cli\u003ePlan a controlled pilot\u003c\/li\u003e\n\u003cli\u003eEstablish quality-assurance measures\u003c\/li\u003e\n\u003cli\u003eTrack implementation progress\u003c\/li\u003e\n\u003cli\u003eEvaluate and refine the program after launch\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBuilt for Agency-Specific Implementation\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eYour agency defines the protocol. The toolkit helps you build the framework.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThere is no single 911-to-988 diversion model appropriate for every jurisdiction.\u003c\/p\u003e\n\u003cp\u003eThe HTAC Agency Implementation Toolkit does \u003cstrong\u003enot\u003c\/strong\u003e establish universal eligibility criteria, exclusion criteria, emergency-response thresholds, or transfer protocols. Instead, it provides a structured framework that allows agencies to develop and document those decisions based on their own legal guidance, policies, operations, resources, technology, and local crisis-response system.\u003c\/p\u003e\n\u003cp\u003eThe purchasing agency retains responsibility for reviewing and approving its final policies, procedures, protocols, training standards, and operational decisions.\u003c\/p\u003e\n\u003ch3\u003eWho It's For\u003c\/h3\u003e\n\u003cp\u003eDesigned for:\u003c\/p\u003e\n\u003cp\u003eLaw Enforcement Executives • Sheriff's Departments • Police Departments • Public Safety Answering Points (PSAPs) • Emergency Communications Leaders • Dispatch Managers \u0026amp; Supervisors • Behavioral-Health\/Co-Response Programs • Training Units • Policy \u0026amp; Risk Personnel • 911-to-988 Implementation Teams\u003c\/p\u003e\n\u003ch3\u003eReady to Move From BUILD to IMPLEMENT \u0026amp; TRAIN?\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eBuilding the framework is the next step. Preparing your people to operate within it is what brings the program to life.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your agency has developed its operational framework, the \u003cstrong\u003eHTAC 911-to-988 Diversion: Agency Implementation Package \u0026amp; Training Materials\u003c\/strong\u003e provides the next level of support.\u003c\/p\u003e\n\u003cp\u003eThe package expands upon implementation planning with resources for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDispatcher training\u003c\/li\u003e\n\u003cli\u003eSupervisor preparation\u003c\/li\u003e\n\u003cli\u003eScenario-based training\u003c\/li\u003e\n\u003cli\u003eKnowledge and skills assessment\u003c\/li\u003e\n\u003cli\u003eCompetency evaluation\u003c\/li\u003e\n\u003cli\u003ePilot launch\u003c\/li\u003e\n\u003cli\u003eOperational issue tracking\u003c\/li\u003e\n\u003cli\u003eDiverted-call quality assurance\u003c\/li\u003e\n\u003cli\u003eExecutive performance measurement\u003c\/li\u003e\n\u003cli\u003e30\/60\/90-day evaluation\u003c\/li\u003e\n\u003cli\u003eTraining approval and change control\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/holguintraining.com%20%E2%80%BA%20products%20%E2%80%BA%20agency-implementation-package-training-materials\" title=\"agency-implementation-package-training-materials\"\u003e\u003cstrong\u003eView the Agency Implementation Package \u0026amp; Training Materials →\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eOr Get the Complete 911-to-988 Implementation System\u003c\/h3\u003e\n\u003cp\u003eWant the resources for the \u003cstrong\u003eentire implementation journey?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eHTAC 911-to-988 Diversion Complete Agency Implementation Bundle\u003c\/strong\u003e combines all four resources into one comprehensive system:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eASSESS\u003c\/strong\u003e — 15-Point Agency Readiness Assessment\u003cbr\u003eEvaluate organizational readiness and identify implementation gaps.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePLAN\u003c\/strong\u003e — Executive Planning Guide\u003cbr\u003eEstablish executive direction, governance, partnerships, risk considerations, and implementation strategy.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBUILD\u003c\/strong\u003e — Agency Implementation Toolkit\u003cbr\u003eDevelop the policies, workflows, transfer processes, technology plans, pilot structure, and QA\/QI framework.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIMPLEMENT \u0026amp; TRAIN\u003c\/strong\u003e — Agency Implementation Package \u0026amp; Training Materials\u003cbr\u003ePrepare dispatchers and supervisors, conduct scenario-based training, assess competency, launch the pilot, and evaluate performance.\u003c\/p\u003e\n\u003ch3\u003eGet All Four \u0026amp; Save\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eTotal Individual Value: $1,322\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eComplete Agency Implementation Bundle: $1000\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eYour Agency Saves $322\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eView the Complete Agency Implementation Bundle →\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eNeed Help Building Your Program?\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eYou don't have to implement it alone.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHTAC provides \u003cstrong\u003eagency-specific 911-to-988 consultation and implementation assistance\u003c\/strong\u003e for organizations seeking professional support throughout the development process.\u003c\/p\u003e\n\u003cp\u003eConsultation services may include readiness and gap assessment, executive and stakeholder facilitation, program design, policy and workflow development support, eligibility and exclusion framework development, 988\/crisis-provider coordination, dispatcher and supervisor training development, pilot implementation, quality assurance, performance measurement, and program evaluation.\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/holguintraining.com\/pages\/contact\" title=\"Contact\"\u003e\u003cstrong\u003eRequest a Consultation →\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eProduct Details\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eDigital PDF Download\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eSingle-Agency License\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eImmediate Electronic Delivery After Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eOrganize. Develop. Prepare. Implement.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBuild a 911-to-988 diversion program designed around your agency and the community you serve.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eLicense Notice\u003c\/h3\u003e\n\u003cp\u003ePurchase grants the purchasing agency or organization a \u003cstrong\u003elimited, non-exclusive Single-Agency License\u003c\/strong\u003e to use this product for authorized internal planning, program development, and implementation purposes. Purchase does not transfer ownership of HTAC intellectual property.\u003c\/p\u003e\n\u003cp\u003eMaterials may not be resold, sublicensed, commercially redistributed, publicly posted, shared with unrelated agencies or organizations, or incorporated into third-party commercial training or consulting services without written authorization from \u003cstrong\u003eHolguin Training \u0026amp; Consulting, LLC\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eThis resource is provided for educational, organizational-planning, and program-development purposes. It does not constitute legal, medical, behavioral-health, or clinical advice and does not establish a universal 911-to-988 operational protocol. Each agency remains responsible for reviewing and approving its policies, procedures, eligibility and exclusion criteria, emergency-response requirements, transfer protocols, training standards, and operational decisions.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e© 2026 Holguin Training \u0026amp; Consulting, LLC. All Rights Reserved.\u003c\/strong\u003e\u003c\/p\u003e","brand":"Holguin Training \u0026 Consulting, LLC","offers":[{"title":"Default Title","offer_id":51248996253863,"sku":null,"price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0658\/6151\/7479\/files\/911to988Implementation.png?v=1787497248","url":"https:\/\/holguintraining.com\/products\/911-to-988-implementation-toolkit","provider":"Holguin Training \u0026 Consulting, LLC","version":"1.0","type":"link"}